Last updated: October 4, 2026
Every piece is made to order by a print partner and ships from that partner. Here is where each one comes from, what to expect on delivery, and what we cover if something goes wrong.
Nothing is sitting on our shelf. Each piece is printed (or embroidered) after you order, by a print partner, and ships straight from that partner. Different pieces come from different places:
Printing takes extra time before shipping, and each partner sets its own pace. An order with several pieces can arrive in separate packages on separate days. You’ll get tracking for each one. We haven’t confirmed apparel delivery to Canada yet; if you’re in Canada, email us before you order.
Free shipping on U.S. orders over $75 and a flat $8 under that are our own rules. They apply to the order total, not to each package.
You get a tracking link when each package leaves, from the print partner that made it. Check spam if it doesn’t show. Once the carrier takes it, delivery timing is theirs. We’ll help chase anything that goes quiet.
Every piece is made for your order, so we don’t take returns or exchanges for size, fit, color, or a change of mind. Check the size guide on the product page before you order.
What we cover: within 30 days of delivery, we reprint or refund an item that arrived damaged, was printed wrong (wrong design, blurry or off-center print), was the wrong item, or never arrived.
Email support@shorelinehooker.com. The 30-day window is the one our print network works to, so please write early.
Contact us and we'll answer within one business day.
